Q. I took my transponder home with me! How do I return it?
A. It happens! In the chaos of packing up and heading out, transponders can go home with you on accident. Per Podium Promotions (PP) policy, if transponders are not returned by close of the registration trailer on Sunday, your transponder deposit will be charged for the $250 you agreed to when you took possession of your transponder. (*see the transponder rental policy below that you signed at the race.)
You may return it (and don’t forget the clip! The clip is $5) to PP. Once the transponder is received at the PP main office, you will receive $225 back minus the $25 loss of use and processing charge and an additional $5 if you don’t send back the clip as well.
Instructions for returning: Simply send it to us with your:
- The name on the credit card that was used
- Racer’s name
- Round #
Your deposit will be refunded as quickly as possible
Please allow 5-7 business days for the credit to show up on your credit card statement.
Mail Transponders to via United States Postal Service: (It is also highly recommended that you get a tracking number and insurance when returning. PP is NOT responsible for lost or stolen transponders in transit.)
Podium Promotions LLC
3709 El Dorado Ave N
Lake Havasu City, AZ 86406